Supplier Terms for Shopify Collective Retailers

These terms apply to every retailer carrying TAKEASY products through Shopify Collective. They cover one relationship only: supplier to retailer. How we ship your orders, what we take back from you, and what we pay you back.

The returns policy you offer your own customers is yours to set, and we do not set it for you. If your policy does not line up with the terms below, tell us and we will agree on the difference with you directly.

Orders and payment

• We ship orders in Paid status.
• Handling time is 1-2 business days from the moment we receive the order.
• We do not quote transit times. Time in transit is set by the carrier, not by us.
• If Collective automatic payments are turned off on your side, we send you an invoice and ship after payment.

Reading the Collective app

• Our products are on one public price list. You import them with Instant Import: there is no application, approval step or private price list on our side.
• The product cost shown in the app is what you pay us for the product. Shipping is added as described under "Shipping and shipping cost".
• The app shows shipping as "Calculated at checkout" for every zone. That is how Shopify shows shipping on a public price list. Standard US delivery still costs you nothing.
• Your retail price is yours to set.
• There is no minimum order. A single bag is a normal order.
• Stock syncs automatically. For an order that lands on stock we no longer have, see "Stock shortages".

Stock shortages

• Collective sends no automatic notice when an order lands on stock we no longer have.
• We contact you ourselves in that case and give you either a restock date or your money back. You do not have to chase us for it.

Packaging

• Every bag is packed in a protective poly bag. Soft styles ship in a mailer, structured styles in an unbranded box.
• No TAKEASY marketing inserts or branded packaging go into the parcel.
• No packing slip goes into the parcel. The outer packaging is unbranded; the bag itself carries the TAKEASY brand.

Shipping and shipping cost

• Standard US delivery is included at no charge to you.
• Any other US rate and all international rates are calculated at checkout and paid in the order.
• To offer your customers both free standard delivery and paid faster options, set your Collective shipping policy for TAKEASY to show all available supplier rates, not the lowest cost rate.
• We accept and ship international orders.
• Duties and import fees are not collected at checkout. Anything the destination country charges on import is paid by the recipient.

Returns from you to us

• Window: 30 days from the date the product was delivered to the end customer.
• Condition we accept: unused, in original condition, with all original packaging and tags intact.
• No product type is excluded from returns. The condition above is the only requirement.
• Request returns through Shopify Collective. Our condition is that in your Collective returns settings the supplier provides the return label. We then add our prepaid US label to the return for your customer.
• Your customers do not return through takeasy.us. A return of an order placed in your store goes through your store.
• Return label: inside the US we issue our own prepaid label and it costs you nothing. We send it within 2 business days of your request.
• A return label you buy yourself is not reimbursed in money. Ask us for the label first.
• We charge no fees on a return: no restocking fee, no label fee. Whether you charge your customer anything on a return is part of your own policy.
• The original outbound shipping is on us and is not deducted from what we pay you back.
• Money back to you: within 5-7 business days after we receive the product and inspect it.

International returns

• Return shipping on an international order is on us only when the product is defective or is not the product that was ordered.
• In every other case return shipping on an international order is paid by the customer or by you.

Defective or incorrect products

• Same window: 30 days from delivery to the end customer.
• Request the return through Collective in the usual way and give the reason.
• We cover the return shipping and pay back the whole amount, international parcels included.
• Damage in transit is handled the same way as a defect: we cover the return shipping and pay back the whole amount, international parcels included. When you request the return, send photos of the bag, the packaging and the shipping label to info@takeasy.us. We file the carrier claim ourselves; it does not involve you.

Warranty

• The 1-year warranty on takeasy.us covers defects only, and only for retail purchases made directly on takeasy.us. It does not apply to Collective orders: for them, defects are covered within the 30 days above.

Where our products may be sold

• Our products under our own label are for your store, not for online marketplaces. They are not to be listed on Amazon, eBay, Etsy, Walmart or any other online marketplace. Our own listings live there.

Brand materials (product photos)

• You may use our product images to promote and sell TAKEASY products on your site, in your social media and in your email.
• You may not use them to advertise other products, post them on online marketplaces, pass them to third parties without our written permission, or alter them in a way that misrepresents the brand.
• If we stop working together, use of our materials stops within 30 days.

Your own store policy

• Your return window for your customers, your own fees, your exchanges: your decision, not ours. These terms govern only what we take back from you and what we pay you.

Questions on a specific order: info@takeasy.us