Warranty
1-Year Craftsmanship Warranty
We stand behind every bag we sell.
Each Takeasy bag is handmade in Florence, Italy using full-grain leather, raw suede interiors, and precision stitching. These are not factory-line products — they’re the result of real craftsmanship. And we’re proud to guarantee that.
✅ What’s covered
We offer a 1-year warranty from the date of purchase that covers:
- Stitching that unravels or rips at structural seams
- Hardware defects (zippers, buckles, closures, loose rivets)
- Leather or suede flaws present at delivery
- Bag structure or handle separation
- Severe warping that shaping can't fix
In short: if something falls apart because it wasn’t made right — we’ll fix it, replace it, or refund you.
❌ What’s not covered
We do not cover:
- Regular wear and tear
- Scratches, scuffs, or stains from use
- Accidental damage (e.g., spilled coffee, dog bites, etc.)
- Natural grain, creases, and color variation in genuine leather
- The natural scent of leather and processing oils
- Tannery stamps or hide marks on raw suede interiors
- Minor handcrafted variations (size within 1–2 cm, shipping creases)
This is a craftsmanship warranty, not an “anything goes” guarantee. If something feels off, contact us — we’ll always take a fair look.
🛍 Retail vs. wholesale
This warranty applies to retail purchases made directly on takeasy.us — not bags bought through third-party platforms. For wholesale orders, defect claims must be reported within 14 days of delivery.
📬 How to make a claim
Send us an email at info@takeasy.us with:
- Your order number
- A photo or video of the issue
- A short note explaining what happened
We’ll respond within 2 business days with next steps.
Good leather deserves good service. That’s what we’re here for.